Gone are the days when the only way for a customer to contact you is by placing a call and waiting in a long queue to speak to an agent. With a cloud contact center in place, you can offer multiple
Finding the right business internet phone for your company will help you seamlessly integrate voice and data services and run your organization more efficiently. In today’s digital world, communication is the cornerstone of success for any business. Whether it’s connecting with
What is ISDN? Imagine you want to make a phone call, but you also need to send a picture or document at the same time. That’s where ISDN comes in. What Is ISDN? ISDN stands for Integrated Services Digital Network. Essentially,
In the past decade, major changes to the way people communicate have caused a steep decline in landline usage. In fact, the benefits of VoIP give it a clear edge over landline service. From businesses to homes, people are switching to
As the frontline of a business, a call center can make a huge difference in how satisfied your customers are. Finding the right call center tools for your call center can help you run a more efficient call center, which will
If you’ve been shopping around for business telecom solutions, chances are you’ve seen the term “SIP phone.” But what is a SIP phone? And what benefits does a SIP phone have for your company? SIP phones have changed the business telecom
Gone are the days when you need a physical location and a copper wire to set up a phone number. With Voice over Internet Protocol (VoIP), you can easily acquire a US virtual phone number that can be accessed with an
What is response bias and how can you avoid it? That's an incredibly important thing for research businesses to know. Response bias refers to a type of error that occurs when a participant in a study does not respond to survey
Because cloud technology has transformed the way we do business, many businesses have transitioned away from on premise to cloud software. If you’re looking for new business software, you’re probably comparing on premise vs. cloud software. Which type is better? That
