In the past, companies were outsourcing call centers. However, in recent years, things have been trending the other way. With cloud technology, companies have access to more features at a lower cost. Because of this, many companies are setting up their
Communicating with customers is easier than ever with omnichannel contact center solutions. Take the conversation from email to chat to phone call, all while keeping the details of the conversation saved from channel to channel. Better communication leads to higher customer
